Attain
Engage, Retain
With
TouchKube
Empowering Exceptional Customer Journeys
A holistic CX Solution Designed To Meet Your Needs.
Live Agent
Ready to resolve complex issues and personalize the customer experience.
Chat/SMS
Convenient and accessible support through real-time chat and SMS messaging.
Chargeback Monitoring
Proactive chargeback monitoring. With real-time alerts.
Email support with automated workflows and intelligent routing for faster resolution.
Social
Engage with customers on social media in real-time.
Reputation Management
Proactively monitor reviews and brand mentions.
Customer Experience
Redefined
Unleash exceptional experiences, across every channel
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E-comm
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Traveltech
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Fintech
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Insurtech
E-commerce
E-commerce businesses thrive on exceptional customer service, but managing support requests in-house can be a challenge. TouchKube is the ideal third-party support partner to empower your online store and elevate your customer experience.
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Omnichannel Support: We offer multi-channel support (voice calls, chat, email, and social media) ensuring you're readily available to assist customers across their preferred communication methods.
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Scalability: Our plans adapt to your growth, accommodating fluctuating support volume during peak sales seasons or new product launches.
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Optional Add-On Services: Enhance your support strategy with features like social engagement to build brand loyalty and reputation monitoring to manage online perception.
Partner with TouchKube and focus on what you do best – growing your successful e-commerce business – while we handle your customer support needs with a comprehensive approach and exceptional service.
Traveltech
In the competitive travel landscape, exceptional customer service is a key differentiator. Travelers crave seamless experiences, from booking to post-trip inquiries. TouchKube can be your ideal third-party support partner, empowering you to deliver outstanding customer care.
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Omnichannel Support: TouchKube offers multi-channel support (voice calls, chat, email) ensuring you're readily available to assist travelers across their preferred communication methods.
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24/7 Availability: Consider offering optional 24/7 support to cater to global customers and address travel emergencies promptly.
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Social Listening: Enhance your understanding of customer sentiment by leveraging our social listening add-on service. Gain valuable insights into travel trends and identify areas for improvement within your platform.
Partner with TouchKube and focus on building innovative travel solutions, while we ensure exceptional support that keeps your customers happy and coming back for more.
Fintech
The financial technology (FinTech) industry demands robust security and compliance alongside exceptional customer service. TouchKube is the ideal partner to navigate these crucial aspects.
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Security and Compliance: Our secure platform prioritizes data protection, adhering to industry regulations like PCI DSS. This offers peace of mind for both you and your customers.
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Omnichannel Support with Specialized Knowledge: Our agents can be trained on FinTech-specific terminology and processes, ensuring accurate and efficient resolution of customer inquiries.
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Chargeback Monitoring (Optional): Proactively address potential chargebacks by utilizing our optional chargeback monitoring service. This can save you time and money associated with disputes.
Partner with TouchKube and focus on developing innovative financial solutions, while we ensure secure and informed customer support that fosters trust within your FinTech platform.
Insurtech
In the ever-evolving InsurTech landscape, building trust with customers is paramount. TouchKube offers the tools and expertise to elevate your customer support strategy.
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Omnichannel Support: Facilitate seamless interactions across voice calls, chat, and email to cater to your diverse customer base and address their insurance-related inquiries efficiently.
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Social Listening (Optional): Gain valuable insights into customer sentiment through our optional social listening add-on. Identify potential issues and areas for improvement within your insurance offerings.
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Scalability: Our plans adapt to your growth, accommodating fluctuating support volume during specific insurance claim periods.
By partnering with TouchKube, you can focus on creating innovative insurance solutions and building stronger customer relationships, while we provide exceptional and adaptable support that fosters trust within your InsurTech platform.
We integrate
with the Tools
you use.
Powerful Integrations, Frictionless Onboarding
Why Us
Effective CX Solutions for your Business
Seamless Omnichannel Support
Consistent and unified support across all channels, eliminating customer frustration and confusion.
Real-Time Problem-Solving
Resolve customer issues efficiently with automated solutions, escalation triggers, and access to agent expertise.
Data-Driven Insights
Gain valuable insights from customer interactions to continually improve your CX strategy and optimize performance.
Check what’s Customer
say about us.
DwellCover offers seamless insurance solutions for the residential rental market. TouchKube empowers DwellCover to deliver exceptional customer experiences by streamlining the enrollment process and providing personalized communication touchpoints. This translates to happier residents and a smoother overall experience for DwellCover
Book2Bed thrives on fostering a happy host-guest community. TouchKube's seamless integration bridges the gap with one-click support for both parties. Personalized automated messages and readily available live agents ensure exceptional experiences for all.
Setting up our Shopify store felt overwhelming. TouchKube's smooth onboarding guided us through every step, ensured a user-friendly experience, and seamlessly integrated with our inventory. Now, we focus on what matters – beautiful furniture and exceptional service!
TouchKube's CX solution was a game-changer for Plug-n-Play Audio. Effortless setup, a user-friendly interface, and detailed interaction recordings helped us streamline operations and deliver top-notch customer experiences!
DwellCover offers seamless insurance solutions for the residential rental market. TouchKube empowers DwellCover to deliver exceptional customer experiences by streamlining the enrollment process and providing personalized communication touchpoints. This translates to happier residents and a smoother overall experience for DwellCover
Book2Bed thrives on fostering a happy host-guest community. TouchKube's seamless integration bridges the gap with one-click support for both parties. Personalized automated messages and readily available live agents ensure exceptional experiences for all.
Setting up our Shopify store felt overwhelming. TouchKube's smooth onboarding guided us through every step, ensured a user-friendly experience, and seamlessly integrated with our inventory. Now, we focus on what matters – beautiful furniture and exceptional service!
TouchKube's CX solution was a game-changer for Plug-n-Play Audio. Effortless setup, a user-friendly interface, and detailed interaction recordings helped us streamline operations and deliver top-notch customer experiences!
DwellCover offers seamless insurance solutions for the residential rental market. TouchKube empowers DwellCover to deliver exceptional customer experiences by streamlining the enrollment process and providing personalized communication touchpoints. This translates to happier residents and a smoother overall experience for DwellCover
Book2Bed thrives on fostering a happy host-guest community. TouchKube's seamless integration bridges the gap with one-click support for both parties. Personalized automated messages and readily available live agents ensure exceptional experiences for all.
Our Pricing
No Contracts, Simple Pricing, Easy Onboarding
Startups & New Businesses
Cost-effective solution for launching your operations
10 voice calls
- $12.50 per additional call
- 10 Digit Phone
- IVR
- Voice Recordings
60 Support Tickets
- CHAT
- SMS
$0.50 per additional ticket
Growing Businesses
Ideal for growing businesses with a higher support volume
25 Voice calls
- $11.00 per additional call
- 10 Digit Phone
- IVR
- Voice Recordings
80 Support Tickets
- CHAT
- SMS
$0.40 per additional ticket
Established Businesses
Comprehensive solution for established businesses with dedicated support needs
40 Voice calls
- $10.50 per additional call
- 10 Digit Phone
- IVR
- Voice Recordings
120 Support Tickets
- CHAT
- SMS
$0.30 per additional ticket
Don't see the perfect fit? We can customize a plan to match your unique business needs. Contact our sales team today!
Dedicated Onboarding Specialist:
Benefit from a personalized onboarding experience with a dedicated specialist guiding you through the setup process
Customized Platform Configuration:
Our team will configure the TouchKube Support platform to seamlessly integrate with your existing systems and workflows.
Knowledgebase Migration Assistance:
We'll assist you in migrating your existing support data to the TouchKube platform, ensuring a smooth transition.
Comprehensive Training:
Your team will receive in-depth training on utilizing the TouchKube platform to its full potential.
Post-Launch Support:
Our team will continue to provide ongoing support after your successful onboarding, ensuring a seamless user experience.
Brand Advocacy Enhancement:
Foster positive brand sentiment and build stronger customer relationships through proactive social media engagement.
Community Management:
Actively manage your social media presence, respond to inquiries, and address customer concerns promptly
Social Listening:
Gain valuable insights into customer feedback, brand perception, and industry trends through social media monitoring.
Campaign Management:
Drive brand awareness, engagement, and lead generation.
Social Media Reporting:
Track the performance of your social media efforts and measure the impact of your engagement strategies.
Brand Reputation Tracking:
Monitor online mentions of your brand across various platforms, including social media, news outlets, and review sites.
Sentiment Analysis:
Understand the overall sentiment (positive, negative, or neutral) surrounding your brand online.
Negative Review Management:
Identify negative reviews promptly, formulate effective response strategies, and work towards resolving customer issues.
Proactive Reputation Management:
Develop strategies to build a positive online reputation and mitigate potential reputational risks.
Alert System:
Receive instant notifications of critical mentions or negative reviews, allowing for a swift response.
Real-time Alerts:
Get instant notifications of potential chargebacks, allowing for swift intervention and dispute resolution.
Detailed Reporting:
Gain insights into chargeback trends, reasons, and associated costs for better financial management.
Fraud Detection:
Leverage advanced algorithms to identify suspicious activity and prevent fraudulent chargebacks.
Dispute Assistance:
Our team can guide you through the dispute process, increasing your chances of successful chargeback reversals.
Compliance Management:
Stay compliant with industry regulations and card network rules regarding chargebacks.
Build Your Career &
Revolutionize CX.
Effective CX Solutions for your Business
Contact Us
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